Terms and Conditions
Rights, obligations and responsibilities of the Customer and the Removal Company. The subject terms and conditions are not applicable to insurance contracts.
1. Removal offer
BH Express Removals removal offer does not include Customs duties or any other payable state fees. Although our proposed price is fixed, we may change it or make additional charges if any of the following have not been taken into account when preparing the quotation:
a) You do not accept it within 60 days;
b) if by your delay the work is not carried out completed within three months;
c) Our costs increase because of currency fluctuations or changes in taxation or freight charges beyond our control;
d) We have to collect or deliver goods above second floor;
e) We supply any additional services, including moving or storing extra goods (these conditions apply to such work);
f) There are delays outside our reasonable control;
g) The stairs, lifts or doorways are inadequate or the approach is unsuitable for our vehicles, causing extra work to our crews;
H) Any parking or other fees or charges that we have to pay in order to carry out our service on your behalf.
I) Charges for customs inspection or demurrage.
J) This is an estimated price based on surveyed volume, final charges could change based on increase or decrease of final packed volume;
2. Subsidiary and additional work
Unless agreed in writing we will not:
a) Dismantle or assemble unit-furniture (flat-pack), fitments or fittings;
b) Disconnect or reconnect appliances, fittings or equipment;
c) Remove or lay fitted floor coverings;
d) Move night storage heaters unless they are dismantled;
e) Move or store any items excluded in Clause 5;
If any of our staff does this kind of work for you without our written agreements we will not be liable for any loss or damage.
3. Customer’s responsibility during removal.
It will be customer’s sole responsibility to:
a) Ensure that nothing is taken away in error or left behind;
b) Obtain at your own expense all documents necessary for the removal to be completed;
c) Take responsibility for security of your goods at the departure and destination points by being present yourself or asking someone to represent you;
d) Adequately prepare and stabilize all appliances prior to their removal;
e) Pay for any necessary parking facilities; whether it be private or monitored. All parking penalties due to removal must be paid by the customer.
f) Adequately pack/wrap crockery, breakables and electrical appliances, pc screens, moniters, tvs etc. Any items not professional packed and unpacked by us are not covered.
4. Ownership of the goods.
By entering into this contract you warrant that:
a) The goods to be removed are Customer’s own property or
b) Customer have the authority of the owner of the property to make this contract in respect of the goods to be moved or stored. Customer will indemnify the moving company in respect of any claim for damages and / or costs provided by the same,
5. Exclusions and limitations
The following items are specifically excluded from this contract and if you ask us to move them we do not accept any responsibility for loss or damage.
a) Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins or goods or collections of a similar kind;
b) Potentially dangerous, damaging, or explosive items;
c) Goods likely to encourage vermin or other pests or to cause infection;
d) Refrigerated or frozen food or drink;
e) Any animals and their cages or tanks including pets, birds or fish.
The moving company reserves to right to dispose of (without notice) any goods submitted which are listed under 5b, 5c and 5d. Special agreement can be made for cargo listed in section 5e on a separate independent contractual basis.
6. Cancellation of orders
If Customer postpones or cancels this contract, the moving company may charge according to how much notice is given:
1. Any deposit paid will be lost 2. Within 14 days –+ 10% of the removal offer; 3Within 24 hours + 25 % of quoted rate.
7. Payment conditions
Customer is entitled to pay the removal charges by cash, cheque, or bank transfer prior to the move being carried out or on the day before the final load is unloaded. Under no circumstances Customer may withhold any part of the agreed price. An interest rate of 1% per day is charged on all accounts outstanding more than 7 days. The moving company reserves the right not only to terminate this contract if payment is not received before the removal date but also not to carry out any of the services quoted for. Payment for the move cannot be held due to an insurance or any other claim. Our quote is for the items seen and not stored in cupboards etc, any quote is subject to the final inventory on the day, any extra items of furniture will incur a cost, any unforeseen delays not of our making will be charged for by the hour. Any furniture left assembled that will not go through doors or downstairs will be charged for the delay in disassembling of said item (if it is deemed there is enough time). Any doors or windows that need to be taken off to enable the furniture to be taken out will be the sole responsibility of the occupier and not BH express or its employees, any delay caused for this work will be charged by the hour on top of the initial quote.
8. The contractors’ liability for loss or damage.
The moving company shall not be liable for loss or damage resulting from:
a) fire, loss or damage while goods are in store;
b) moths, vermin or similar infestation; cleaning repairing or restoring (unless we did the work);
war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war rebellion, military coup, wear and tear, leakage or evaporation, atmospheric or climatic changes;
c) death , injury sickness or disease arising from the removal or warehousing of any frozen food or drink;
d) any consequential loss of any kind except as stated in article 9 below;
e) items which are brittle or have an inherent defect, deep freezers, the mechanism in clockwork, electronic or motor-driven goods (unless there are outward signs and visible signs of impact damage), sensitive equipment or self-assembly furniture that is dismantled and / or
re-assembled, regardless of who built it originally, or for self-assembled furniture which is not suitable for transport;
f) any boxed or packed fragile goods not professionally boxed or packed or unpacked by us; crockery, glass, pc monitors, TVs or items deemed fragile.
g) items left inside cupboards or other furniture;
h) food or plants;
i) fixtures, fittings, property or goods damaged as a result of difficult access;
j) goods received from a third party in a unknown condition;
k) any items referred in Clause 5;
l) Any damage arising from badly packed or secured items; cupboard doors and drawers to be secured or removed prior to move.
9. Delays in transit
In cases when BH Express Removals cannot keep to an agreed written time schedule and the delay is within the company’s reasonable control, the moving company will pay the Customer reasonable expenses up to a maximum of £150. If through the Customer’s fault the moving company is unable to deliver the goods, they will be placed into storage into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at Customer’s expense.
10. Damage to premises.
The moving company cannot be hold liable for damages to premises caused by involuntarily negligence and the company’s’ liability will then be limited to a maximum amount of £100 unless Property Damage Insurance has been arranged. Any damage to premises must be noted on the delivery receipt and confirmed in writing to BH Express Removals within the next consecutive day. The time limit is essential otherwise the moving company will not be liable.
11. Time limits for claims.
BH Express Removals will not be liable for any loss or damage to any goods unless:
a) Any claim for loss or damage to goods which the Customer collects from the moving company is notified to in writing at the time of collection;
b) Customer notifies the moving company in writing of any loss or damage to the goods within 36hrs of their delivery, performed by BH Express Removals, to their destination.
In both cases, time limits are essential to the contract.
12. Non-payment clause
On giving 30 days notice the moving company is entitled to require from the Customer to move the goods out and take them into his possession and respectively pay all money due to the moving company. If the Customer fails to pay all outstanding debts due, the company has the right to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to the owner. The moving company will withhold all money due by the owner and return the outstanding difference without any interest rate.
13. Our to lien
BH Express Removals has the legal right to withhold or ultimately dispose of some or all of the goods until the customer has paid all due charges and other payments owed under this contract. These include any charges that the moving company has paid out on customer’s behalf.
14. Claims against the moving company
Where these are made by third parties (people other than you). In respect of the goods or the service the Customer will be liable to pay and indemnify BH Express Removals against any charges, expenses, damages or penalties claimed against the company unless you can prove that we were negligent.
a) When needed BH Express Removals reserves the right to sub-contract some or all of the work.
b) In case of subcontracting orders, these conditions will still apply.
16. Where the law applies.
This contract is subject to the laws of the country in which it was concluded.
Extra Contract conditions that apply to the storage of the goods.
17. Your forwarding address.
If you send goods to be stored you must provide a forwarding address and notify us in writing if it changes while the cargo is in transit. All correspondence and notices will be considered to have been received by the Customer seven days after posting it to the last forwarding address recorded by us.
In cases when BH Express Removals prepares an inventory list of your goods and sends it to you, it will be accepted as accurate unless you write us within three days of receiving it to notify us of errors or omissions. Any quote given without a written inventory from the client will be subject to on the day changes for extra items of furniture or boxes.
Storage charges are payable in advance. All charges must be paid in full before leaving or taken out of storage under our supervision.
20. Revision of storage charges
The moving company reviews the storage charges periodically. Customers will be given 30 days notice of any increases.
If customer’s payments are up to date the moving company will not end this contract except by giving the customer three calendar months notice in writing. If customer wishes to terminate the storage contract, the moving company would require at least 10 days notice.
22. Handing out charges
BH Express Removals liability ends upon handing over the goods to the owner or his authorized servants.
All customers are advised to visit our web site and these terms and conditions are taken as understood and agreed upon.